Powering New Age Media and Streaming
Creating memorable experiences for content-hungry customers.
The exponential growth of the media industry provides consumers a bouquet of choices. Media brands are vulnerable at multiple breakpoints. Device compatibility, language and localizations, CMS, streaming and payment gateways to name just a few. Each one can impact the customer experience along the content lifecycle.
Sutherland is the partner of choice for many of the world's top media and streaming brands. We’re a global products and platforms powerhouse inside a trusted, digital transformation services company. We paint a real-time picture of your customer’s activities and sentiment, enabling you respond to their needs.
We paint a real-time picture of your customer's activities and sentiment.
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Market Intelligence and Research
Deep customer and interaction insight driving business and performance impact.
Insight and Design
The methods, skillsets, tools and culture to enable a people-centric approach to digital transformation.
Insight and Design
The methods, skillsets, tools and culture to enable a people-centric approach to digital transformation.
Analytics & AI
Harnessing the power of big data using analytics and modeling for a deeper understanding of customer behavior.
Content Services
From Social Media platforms, knowledge management, to community support and reviews management, we tailor our services to meet individual client needs.
Transformation Engineering
Deep insight into what drives an organization, its employees and its customers.
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Our Platform and Digital Technologies enable creative customer engagement strategies that expand customer contact channels and bring innovation through self-service offerings. We transform your business, delivering measurable results in customer satisfaction, cost reduction and revenues.
Our Enterprise Automation Services help integrate disparate systems in a simple, repeatable and scalable manner. Our Automation and Robotics offerings improve quality and accuracy while reducing legacy costs associated with these operations while increasing revenues.
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Customer Interaction Services
We help you to meet customer needs at every touch point and solve problems before they occur. Our processes provide exceptional customer experiences across enterprise, B2B and B2C customer segments.
Event Driven Surge Volume
Whether it's a one-day peak in volumes, or an expected surge over multiple days or weeks, Sutherland has immense experience and success in leveraging technology and process to provide customer experience-driven solutions. We have supported some of the largest surge events across sports, media and retail.