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Sutherland Global
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    Sutherland Anywhere Sutherland Cognitive Knowledge Engine Sutherland Connect Sutherland Conversational AI Sutherland Extract Sutherland Perform Sutherland Prodigy Sutherland Robility Sutherland Safe Sutherland Sentinel AI™ Smartleap™ HelpTree
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Digital Transformation
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Sutherland Labs
Sutherland Labs
Experience-led Transformation
Creating exceptional customer and employee experiences at the intersection of human and machine.
Go Deeper
Products x Platforms x Hyperautomation

Cognitive. Predictive. Powerful Technology.

  • Sutherland Anywhere
  • Sutherland Cognitive Knowledge Engine
  • Sutherland Connect
  • Sutherland Conversational AI
  • Sutherland Extract
  • Sutherland Perform
  • Sutherland Prodigy
  • Sutherland Robility™
  • Sutherland Safe
  • Sutherland Sentinel AI™
  • Smartleap™ HelpTree
Sutherland Anywhere
Our Technology
Hyperautomation at the Speed of Change
Spread yourself thick. Discover how to improve as you scale.
Sutherland Anywhere
Sutherland Anywhere
Work Anywhere. Secure Everywhere.
Thrive amid disruption. Unlock high performance and impenetrable security. Access flexible services everywhere with the only remote work solution tried and tested over 15+ years.
Sutherland Cognitive Knowledge Engine
Sutherland Cognitive Knowledge Engine
Turn Self-Service into World Class Customer Care
Get to know your customers and employees. Improve your knowledge sources. Deliver exceptional experiences, every time. Cognitive, intent-based search and consolidated data = competitive advantage.
Sutherland Connect
Sutherland Connect
Customer Experience as a Service (CXaaS)
Comprehensive. Cloud-based. Omnichannel. Reimagine your customer lifecycle and engage in never-before-considered ways.
Sutherland Conversational AI
Sutherland Conversational AI
Humanize your Brand at Scale with Integrated Cognitive AI
Automate live chat sessions for support, sales and enterprise processes through dynamic UI and Natural Language Processing (NLP) technologies.
Sutherland Extract
Sutherland Extract
AI-powered OCR that gets smarter over time
The real deal in cognitive. This data extraction platform integrates effortlessly with RPA and all your applications to serve up the highest possible STP rates.
Sutherland Perform
Sutherland Perform
Identify New Opportunities to Transform the Customer Experience.
Our AI-powered customer interaction platform. Track every interaction and use NLP and ML to generate actionable insights that improve the customer experience.
Sutherland Prodigy
Sutherland Prodigy
The Definitive Digital Automation Platform.
With Prodigy, focus on insights and outcomes to redesign complex business processes.
Sutherland Robility
Sutherland Robility™
Better Intelligent Automation for Tougher Processes
Not your father’s RPA. This is hyperautomation. Manage complex processes, messy data, massive volumes, disparate IT systems. Free up your most skilled humans to do the most human work – high-risk, high-impact and strategic work that disrupts markets and competition.
Sutherland Safe
Sutherland Safe
Intelligent Brick & Mortar. Safe Everywhere.
Harness the power of data-in-motion and data-at-rest to keep your people safe in their brick & mortar spaces. Business continuity. Agile framework. Intuitive control center.
Sutherland Sentinel AI
Sutherland Sentinel AI™
Secure Your People. Secure Your Data. Pass the Audit
Designed by CIOs, for CIOs. Cost-effective. Bandwidth-friendly. Easy to deploy on a global scale. Securely, the most comprehensive remote worker security platform on the market.
Smartleap Helptree
Smartleap™ HelpTree
Is Your Knowledge Base Future-Ready?
Agile. Current. This next-gen solution will equip your support staff for real-time, live customers interaction.
Business Process Services
  • Customer Interactions Services
  • Digital Finance
  • Intelligent Facilities Management
  • Mortgage Services
Intelligent Facilities Management
Intelligent Facilities Management
Future-proofing Facilities
Ensure a clean, healthy and productive environment today that acts as a shock-absorber for future disruption.
Go Deeper
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About Sutherland
One Sutherland
We Engineer Human Experience
Accelerating business growth through exceptionally-engineered and intelligent human experiences.
Go Deeper
  • What we believe
  • Accelerate
  • Solutions
More Industries
  • Banking & Financial Services
  • Insurance
  • Communications, Media & Entertainment
  • Retail & Consumer Packaged Goods
  • Technology
  • Travel, Transportation, Hospitality & Logistics
  • Mortgage Services
We help you achieve digital transformation by
meeting you where you are.
We hold a perspective shaped by our place at the forefront of digital adoption. And we bring it to every engagement. Clients come to us from a wide range of points along their digital journey. And we meet them right where they are.
Go Deeper
Shrink the
cost to serve
while growing revenue collections with platforms and automations that increase the speed & efficiency of the full range of back-office functions.
Expand
access
through intelligent network management and automated engagement models, extending your reach by managing the complexities of scheduling and data collection.
Quality
outcomes
with clinical analytics, advanced AI, and cloud-based platforms that unlock the power of data and actionable insight.
Re-imagine
experience
with omnichannel engagement platforms that empower with improved insights and continuous learning & improvement.
Accelerate from where you are.
Scale capability without shifting gears.

Whether you're experiencing the initial deployment of simple outsourced services or are a digitally native organization already in the cloud, at Sutherland, we expose our clients to the value of automation and analytics—ramping those capabilities into "service as opportunity" as appetite and ability permit.

We help you optimize the value potential of the technologies at hand, remapping existing processes into end-to-end solutions that advance the art of the possible.

We help you:

Leverage what others can do better

Free up capital, energy and leadership attention

Make data work harder for you

Grow skills and capabilities to create success

Unshackle people from historical behaviors and limited mindsets

Take ownership of your success with shared risk partnerships

With reach and scale:

5,000+

dedicated healthcare employees

15+

global locations

100+

healthcare clients and growing

Dedicated

healthcare development, analytics, and data science teams

Proprietary

analytics, omnichannel and back-office platforms, bots and tools

Six of top ten

U.S. health plans are clients

Providers

from stand-alone hospitals to the largest health systems

Med-tech

companies on a global basis

Achieving

an average client Net Promoter Score (NPS) of 80

Join us in the future
Blog
4 Ways to leverage price transparency data to your advantage
April 2021
Infographic
Your prices are public. Now what?
March 2021
Infographic
5 factors driving true customer experience transformation
June 2021
Ready to Find Out How
Actionable Insights
Can Help Your Business?
Get in Touch
Sutherland Global
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