The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be more human in their customer interactions mediated through screen, keyboard, headset, or chatbot.

Enabling HR Help Desks and Customer Care Teams Amid COVID-19

Apple settles a two-year legal dispute over Qualcomm's licensing fees and patents, firing up the race to 5G. Read full article.

Augmented reality (AR) is giving companies the power to create compulsory customer experiences by manipulating a person’s view of reality with computer-generated images.

Chatbots are being increasingly used as a way to convert website visitors into actual paying customers.

RFID operates by using electromagnetic fields and radio waves to automatically identify and track digital data that’s encoded in tags or smart labels attached to objects.

Google Cloud and Sutherland help you rapidly respond to evolving market needs, elevate your customer experience, and create new value, so you can become a leader in your market by helping your customers succeed.

Sutherland was named a managed service provider for the Google Cloud Platform (GCP.) Read more about the partnership here.

When it comes to how employees get work done in the enterprise, voice tech is taking siege and changing the way we do even the most basic of tasks.