Beyond the Hype: How AI Is Transforming Insurance Claims

A seamless claims process is the driving force of a successful insurance company. So why do 60% of insurers say it is their greatest challenge?

For many customers, making a claim is a stressful time, when emotions run high. They want their service providers to make them feel valued and supported. But too often, there seems to be a gap between expectation and experience.

AI offers the opportunity to bridge the divide, build relationships, and deliver transformative solutions by:

• Accelerating outcomes: AI seamlessly extracts the key data in claims documents and maps incoming information from customers and third parties. Intelligent automation also helps power straight-through processing to ensure that claims flow faster through your organization.
• Enhancing knowledge management: It constantly updates the database, recommends the most relevant information, and provides claim handlers instant access to the support they need for more informed, personal guidance.
• Delivering a tailored experience: Gen AI enables sentiment analysis for in-depth insights and summarizes any unresolved chatbot interactions so agents can navigate and resolve complex claims more easily and rapidly.