Reinvent Language Translation with Sutherland Translate AI™

At Sutherland we are at the front lines of customer experience and are critical differentiators for our client’s brand. Translation engines help our support agents communicate effectively and efficiently with customers.

We apply AI and machine learning to best-in-class translation engines from partners like Google, Microsoft, DeepL, Open AI, and others. The Sutherland Translate AI™ platform captures queries sent via messaging, email, or social media in the customer’s native language and seamlessly converts them in real time into the agent’s language. All without losing detail or cultural nuance in translation.

• Simplify Operations - A single global support partner for any locale, reducing your OPEX. An associate from anywhere in the world can easily interact with a customer in their preferred language.

• Enhance Productivity - Improved speed to proficiency and associate onboarding.

• Integrate Effortlessly - Seamlessly integrate with your existing CRM, empowering your omni-channel support strategy.