Simplify the transition to a digital service provider with Sutherland’s Telco BPaaS

Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. At Sutherland, we collaborate with our clients to infuse AI, user-focused design and operational excellence across various areas, including Knowledge Management, Agent Experience, Manager Experience, Workforce Management, Quality, Talent Acquisition, and more.

Sutherland's solution focuses on revolutionizing network management through AI-powered predictive analytics and machine learning. This innovative approach enables operators to proactively identify and rectify impending network service issues, thereby maintaining seamless connectivity.

Sutherland's IoT-as-a-Service seamlessly integrates IT, IoT, and OT data onto a unified platform. Leveraging advanced technologies like predictive modeling, it achieves impactful business outcomes in terms of productivity, efficiency, and safety and security for both people and assets within various spaces.